Last updated: August 29, 2026
This Public Offer sets out the general terms and conditions for booking, ordering and paying for services available on Qrent.am.
By placing an order and accepting this Offer, the Customer confirms that they have read and understood its terms and the applicable terms of the selected service and agree to be bound by them.
1. General Provisions
This Offer applies to services available on Qrent.am, including:
- car rentals;
- private and shared transfers;
- tours and excursions;
- apartment and other accommodation rentals;
- additional travel and transportation services;
- other services that may become available on Qrent.am.
Depending on the specific service, Qrent may act as the direct service provider or arrange the provision of the service with the involvement of an independent Partner.
The description, price, cancellation rules and other specific terms of the selected service that were made available to the Customer before placing the order also apply to the relevant order.
2. Information about Qrent
The owner and operator of Qrent.am is:
"Q Rent" LLC (Qrent)
Tax Identification Number: 02695417
Republic of Armenia, Yerevan, 14/2 Vardanants Street
Phone: +374 33 60 09 09
E-mail: contact@qrent.am
Website: Qrent.am
3. Definitions
For the purposes of this Offer:
Qrent — "Q Rent" LLC, operating through Qrent.am.
User — a person using the Qrent.am website.
Customer — a person who has placed an order or made a booking.
Service — a car rental, transfer, tour, excursion, accommodation or other service available on Qrent.am.
Order / Booking — a request placed by the Customer to receive a selected service under specified conditions.
Partner — an independent person or organization involved in providing a service, including transportation companies, drivers, guides, travel companies, property owners and property managers, and other service providers.
Specific Terms — rules applicable to a particular type of service or a particular offer and made available to the Customer before the order is placed.
4. Acceptance of the Offer
Before placing an order, the Customer is given the opportunity to review this Offer and the applicable Specific Terms.
The Offer is accepted when the Customer performs an action provided for on the website that expresses agreement with its terms, including checking the relevant checkbox, confirming the order and/or making a payment, where such action is indicated as confirmation of acceptance.
Acceptance constitutes full and unconditional acceptance of this Offer in relation to the relevant order.
5. Placing an Order
The Customer independently selects an available service and its parameters.
Depending on the service, these may include:
- dates and times;
- vehicle;
- route;
- accommodation;
- tour or excursion;
- number of passengers or guests;
- place of pickup or service provision;
- additional services;
- other available parameters.
Before final confirmation, the Customer is given the opportunity to review the selected parameters and information entered.
The Customer must provide accurate, current and sufficient information necessary to fulfill the order.
6. Order Confirmation
Submitting a request through Qrent.am does not always constitute final confirmation of the order.
Depending on the service, confirmation may be subject to availability, receipt of payment, confirmation by Qrent or the relevant Partner.
The confirmation procedure is displayed during the booking process and/or communicated to the Customer after the order is placed.
Once confirmed, information about the order is sent to the Customer through the contact channel provided by the Customer.
7. Service Price
The price of a service is determined based on the selected offer and its parameters.
Before placing an order, the Customer is provided with the total price or a clear method for calculating it.
If certain costs or services are not included in the stated price, this information is indicated in the offer description, Specific Terms or during the booking process.
The price of a confirmed order will not be changed unilaterally, except where the Customer changes the order, purchases additional services, or in other cases expressly provided for by the applicable terms or law.
8. Currency and Payment
Prices on Qrent.am may be displayed in different currencies.
The currency of the actual payment is shown to the Customer before payment is made.
Depending on the service, the following payment arrangements may apply:
- payment upon receipt of the service;
- partial prepayment;
- full prepayment;
- a combination of several payment methods.
The amount and payment procedure are specified when placing the relevant order.
If the currency of the Customer's card or account differs from the payment currency, the bank or payment system may apply its own exchange rate and fees. Such fees are not determined by Qrent.
Payments made through the website may be processed by third-party banks and payment providers.
9. Cancellation and Refunds
Cancellation rules may vary depending on the service, rate, Partner and specific offer.
The free cancellation conditions, the amount of any available refund and the deadline after which the booking becomes non-refundable are provided to the Customer before the order is placed and form part of the booking terms.
If the Customer is entitled to a refund, Qrent will initiate the refund in accordance with the terms of the order.
Any actually non-refundable fees charged by banks or payment providers may be taken into account when processing a refund where permitted by applicable law and the terms of the order.
The time required for the refunded amount to reach the Customer also depends on the bank, payment system and payment method.
10. Changes to an Order
The possibility of changing the date, time, route, vehicle, accommodation, number of participants or other material parameters depends on the terms and availability of the relevant service.
Changes may result in a change in price.
In some cases, changing an order may require cancellation of the existing booking and creation of a new one.
In such cases, the cancellation terms applicable to the original order remain applicable unless Qrent or the Partner expressly agrees otherwise.
11. No-Show and Late Arrival
The rules applicable in the event of the Customer's no-show or late arrival, including waiting times and eligibility for a refund, are determined by the Specific Terms of the relevant service.
The Customer is advised to notify Qrent or the relevant Partner as early as possible of any circumstances that may affect the timely receipt of the service.
12. Communication with the Customer
The Customer must provide accurate and valid contact details.
Qrent and/or the Partner may use the provided contact details for:
- confirming the order;
- providing the service;
- communicating necessary information;
- notifying the Customer of changes;
- contacting the Customer regarding the relevant order.
Service-related communications necessary to fulfill an order are not considered marketing communications.
To the extent permitted by applicable law, Qrent is not responsible for consequences resulting from an inability to contact the Customer in a timely manner due to incorrect or invalid contact information provided by the Customer.
13. Specific Terms of Services
Additional rules apply to certain types of services.
These may include:
- Car Rental Terms and Conditions;
- Transfer Terms and Conditions;
- Tour and Excursion Terms and Conditions;
- Accommodation Booking Terms and Conditions;
- insurance terms;
- rules applicable to a specific property or offer;
- an individual agreement;
- other Specific Terms.
Such terms may regulate requirements relating to documents, age, drivers and participants, waiting times, permitted territory of use, border crossings, insurance, security deposits, accommodation rules, luggage, cancellations, no-shows and other aspects of a particular service.
The Specific Terms of the relevant service form part of the agreement with the Customer where the Customer was given the opportunity to review them before placing the order.
14. Partner Services
Some services available on Qrent.am may be provided directly by Qrent, while others may be provided by independent Partners.
These may include:
- transportation companies and drivers;
- guides and travel companies;
- property owners and property managers;
- travel service providers;
- other service providers.
Where a service is provided by a Partner, information about the actual service provider may be specified in the service description, booking confirmation, voucher, agreement or other booking document.
The Customer must comply with the applicable rules of the relevant Partner where such rules were communicated to the Customer in advance.
The role of Qrent and the allocation of responsibility between Qrent and the Partner are determined by the nature of the specific service, the booking terms and applicable law.
15. Cancellation or Changes by Qrent or a Partner
In exceptional circumstances, it may become impossible to provide a confirmed service as originally booked, or changes may become necessary.
In such cases, Qrent and/or the Partner may offer a reasonable alternative, such as a change of time, replacement vehicle or accommodation, or another comparable service.
If the service cannot be provided and the Customer does not accept the proposed alternative, the amount paid for the service that was not provided will be refunded in accordance with applicable law and the terms of the relevant order.
16. Refusal to Provide a Service
Qrent or the relevant Partner may refuse to confirm or provide a service if:
- the Customer does not meet mandatory requirements;
- required documents are unavailable;
- inaccurate or insufficient information has been provided;
- there are reasonable grounds to believe that use of the service may be unlawful or unsafe;
- the Customer materially breaches the applicable terms;
- provision of the service is objectively impossible.
Qrent may apply internal security, fraud prevention and risk assessment procedures.
Internal criteria used for such checks may remain confidential unless their disclosure is required by law.
If an order that has already been paid for is cancelled by Qrent before the service begins for reasons unrelated to a breach of the applicable terms by the Customer, the amount paid for the service that was not provided will be refunded.
17. Customer Obligations
The Customer must:
- provide accurate information;
- check the order details before confirmation;
- provide required documents in a timely manner;
- comply with the applicable Specific Terms;
- comply with safety requirements and applicable law;
- promptly report circumstances that may affect fulfillment of the order;
- not use the services for unlawful purposes.
If the Customer places an order on behalf of or for other participants, the Customer must inform them of the applicable rules and requirements to the extent necessary for receiving the service.
18. Documents and Formalities
The Customer is responsible for having the documents necessary to receive the service, travel, stay at accommodation or cross a national border, unless obtaining the relevant document is expressly included in the service ordered from Qrent.
Specific document requirements are stated in the Specific Terms of the relevant service where necessary.
Qrent cannot guarantee decisions made by governmental, border, consular or other competent authorities.
19. Personal Data and Cookies
Personal data is processed by Qrent in accordance with the Qrent Privacy Policy.
To the extent necessary to fulfill an order, personal data may be shared with Partners, payment organizations, insurance companies and other service providers involved in providing the service.
The use of cookies and similar technologies is governed by the Qrent Cookie Policy.
20. Liability
Qrent is responsible for its obligations to the extent established by applicable law and the terms of the relevant order.
Where the direct service provider is an independent Partner, the responsibility of the parties is determined by the nature of the service, Qrent's role, the booking terms and applicable law.
The Customer is responsible for the consequences of breaching this Offer, the Specific Terms of the relevant service and applicable law.
Nothing in this Offer excludes or limits any liability or consumer rights that cannot be excluded or limited by contract under applicable law.
21. Circumstances Beyond Reasonable Control
A party will not be liable for failure or delay in performing its obligations to the extent caused by circumstances beyond its reasonable control and where such exemption from liability is permitted by applicable law.
Such circumstances may include natural disasters, extreme weather conditions, road or border closures, armed conflicts, civil unrest, strikes, decisions of public authorities, emergencies and other comparable circumstances.
Where such circumstances arise, Qrent will take reasonable steps to inform the Customer and seek a possible solution.
22. Complaints and Dispute Resolution
If the Customer believes that a service is being or has been provided improperly, the Customer is advised to notify Qrent as soon as possible so that the circumstances can be investigated and, where possible, the issue can be resolved.
Requests and complaints may be sent to:
E-mail: contact@qrent.am
The Customer is advised to include the booking number, a description of the issue and any supporting materials, where available.
The parties will seek to resolve disputes through negotiation.
This Offer and the relationship between Qrent and the Customer are governed by the laws of the Republic of Armenia, unless otherwise required by mandatory provisions of applicable law.
Any dispute that cannot be resolved through negotiation will be resolved in accordance with applicable law.
23. Relationship Between Documents
This Offer establishes the general terms for ordering services through Qrent.
The following additionally apply to a specific order:
- 1. the terms and parameters displayed during the booking process;
- 2. the Specific Terms applicable to the relevant type of service;
- 3. the rules of the specific offer or Partner, where they were communicated to the Customer;
- 4. an individual agreement, where one is concluded for the relevant service.
If a general provision of this Offer conflicts with a Specific Term of a particular service, the Specific Term will prevail to the extent that it relates to that service and does not conflict with mandatory legal requirements.
24. Changes to the Offer
Qrent may update this Offer from time to time due to changes in legislation, website functionality, payment methods, available services or the way services are provided.
The current version is published on Qrent.am together with the date of the latest update.
An order that has already been confirmed remains subject to the version of the Offer and Specific Terms in effect at the time the order was placed, unless otherwise required by law or agreed with the Customer.
25. Final Provisions
If any provision of this Offer is found to be invalid or unenforceable, this will not affect the validity of the remaining provisions.
Qrent's failure to exercise any right in a particular situation does not constitute a waiver of that right in the future.
This Offer applies together with the Specific Terms applicable to the relevant order.
26. Qrent Details
"Q Rent" LLC (Qrent)
Tax Identification Number: 02695417
Republic of Armenia, Yerevan, 14/2 Vardanants Street
Phone: +374 33 60 09 09
E-mail: contact@qrent.am
Website: Qrent.am
Last updated: August 29, 2026